Enjoy FREE STANDARD SHIPPING within Australia when your order totals just $50 or more – Limited Time Only!!
Standard Freight on Australian orders totalling less than $50 is a flat rate of $10.
Local Pick Up from our shop in Noosaville is FREE.
Airmail Freight on all International orders is a flat rate of $20.
We aim to ship all orders same or next working day – In the event of any delay we will advise you by email.
Please allow up to 3 working days for delivery within Queensland, and up to 6 working days for all other states. International delivery can take 10 – 14 working days. All these estimates exclude weekends, and are based on advice supplied by AusPost.
For all international orders please note we have no control over any tax or duty that may be applicable, and any charges are the responsibility of the customer.
Please choose carefully. We do not give refunds if you simply change your mind or make a wrong decision.
Smart Pups Assistance Dogs will provide a refund, exchange or credit where an item has a major problem. This is when an item:
The following conditions apply:
Returns should be sent to:
Smart Pups Charity Shop Returns
14 Mary Street
If you are not fully satisfied with your purchase please contact us on our customer service line 07 5485 0031.
Once you have made a donation to Smart Pups Assistance Dogs we do not normally give refunds if you change your mind. It is for this reason that we ask that you make your choice to donate carefully.
Smart Pups Assistance Dogs is under no obligation to give a refund for a donation if an error has been made on your part but we will endeavour to ensure that any genuine errors are rectified. Your request to consider a refund should be made to the Smart Pups Assistance Dogs within 60 days of donation.
Smart Pups Assistance Dogs is an Australian non-profit organisation and we reserve the right to deduct bank or transaction charges from any refund processed.