Terms and Conditions

Shipping and Handling

Enjoy FREE STANDARD SHIPPING within Australia when your order totals just $50 or more – Limited Time Only!!

Standard Freight on Australian orders totalling less than $50 is a flat rate of $10.

Local Pick Up from our shop in Noosaville is FREE.

Airmail Freight on all International orders is a flat rate of $20.

We aim to ship all orders same or next working day – In the event of any delay we will advise you by email.

Please allow up to 3 working days for delivery within Queensland, and up to 6 working days for all other states. International delivery can take 10 – 14 working days. All these estimates exclude weekends, and are based on advice supplied by AusPost.

For all international orders please note we have no control over any tax or duty that may be applicable, and any charges are the responsibility of the customer.

Refund and Returns Policy

Please choose carefully. We do not give refunds if you simply change your mind or make a wrong decision.

Smart Pups Assistance Dogs will provide a refund, exchange or credit where an item has a major problem. This is when an item:

  • Has a problem that would have stopped someone from buying the item if they had known about it
  • Is unsafe
  • Is significantly different from the sample or description
  • Doesn’t do what we said it would, or what you asked for and can’t be easily fixed

The following conditions apply:

  • The item must have been purchased in the Smart Pups Charity Shop or and proof of purchase is required
  • The item should be returned with the original price tag attached and in the same condition as purchased
  • Your statutory rights are not affected
  • The application for a refund must be within 10 days
  • You will be responsible for paying for your own shipping costs for returning your item for refund, and shipping costs are non-refundable.

Returns should be sent to:

Smart Pups Charity Shop Returns
14 Mary Street
QLD 4566

If you are not fully satisfied with your purchase please contact us on our customer service line 07 5485 0031.

Change of Heart on Donation

Once you have made a donation to Smart Pups Assistance Dogs we do not normally give refunds if you change your mind. It is for this reason that we ask that you make your choice to donate carefully.

Smart Pups Assistance Dogs is under no obligation to give a refund for a donation if an error has been made on your part but we will endeavour to ensure that any genuine errors are rectified. Your request to consider a refund should be made to the Smart Pups Assistance Dogs within 60 days of donation.

Smart Pups Assistance Dogs is an Australian non-profit organisation and we reserve the right to deduct bank or transaction charges from any refund processed.

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